1. Site Administration.
This website is administered by Raevskaya-Repnina A.M.S.S.
2. Legal Entity.
The support of e-commerce operations powered by Individual Entrepreneur Anna Maria Serafima Sergeevna Raevskaya-Repnina. The rights for the goods, services, inventions using or selling on the website can be a subject of the property of another entity or private individual.
3. Your language.
At the moment, the e-commerce operations are working in beta-version. It means that some information may not be reflected in your language. We are working to fix that.
We place on the website the legal details of the e-commerce operations provider following the requirements of local legislation:
E-commerce operator: Individual Entrepreneur Raevskaya-Repnina Anna Maria Serafima Sergeevna
Tax Identification Number: 636107133496
The Code of the Tax Inspection by the place of activity: 501701001
State Registered Number (OGRNIP) 319508100317305
Business Adress: 8, Bunkovo Village, Istra City, Moscow region, 143500, Russian Federation
Postal Address: 125009, Moscow, Vozdvizhenka, 10
Any questions related to the website operations including customers' claims, requests regarding processing and delivery of the customers' orders have to be addressed to these contact details.
5. Legal ground base.
Below find the appropriate law clauses applicable for e-commerce law regulation on the territory of the Russian Federation, the country where you make your purchase:
The buyer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within 14 days.
Return of goods of good quality, except for medicinal products for medical use, is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods preserved. The absence of the documentary confirmation from the buyer does not deprive him of the opportunity to refer to other evidence of goods purchase from this seller.
If the buyer refuses the goods, the seller must return to him the amount paid by the buyer following the contract, excluding the seller's delivery expenses of the returned goods from the buyer, no later than ten days from the date the buyer made the corresponding demand. We endeavor to return your funds within 48 hours of processing your refund request. However, we cannot regulate the crediting of funds to your account carried out by the bank that issued your card.
When the delivery of the goods made within the terms established by the contract, but the goods were not transferred to the buyer due to his fault, the subsequent delivery is made in new terms agreed with the seller. The buyer does not pay the cost of the delivery of goods again following the rules of the store.
The delivered goods are transferred to the buyer at his residence or another address indicated by him. In the absence of the buyer, we deliver them to any person who presents a receipt or other document confirming the conclusion of a contract or registration of delivery of the goods.
The store transfers to buyer the goods which quality corresponds to the contract and the information provided to buyer when concluding the contract, as well as information brought to his attention when transferring the goods (in the technical documentation attached to the goods, on labels, by marking or in other ways, provided for certain types of goods).
If buyer receives the goods in violation of the terms of the contract regarding the quantity, range, quality, completeness, packaging, and (or) packaging of the goods, buyer may notify the seller of these violations no later than 20 days after receiving the goods.
If buyer receives the goods in violation of the terms of the contract (quantity, assortment, quality, completeness, packaging, and (or) packaging of the goods), the buyer may notify the seller of these violations no later than 20 days after receiving the goods.
If defects are found in the goods, but warranty or expiration dates have not been established, the buyer has the right to make claims regarding the defects of the goods within a reasonable time. According to the law, the claim can be made within two years from the date of goods transfer. The buyer also has the right to present claims against the seller concerning defects in the goods discovered during the warranty period or the shelf life.
The buyer to whom the goods of inadequate quality were sold if this was not agreed by the seller, has the right at his choice to request: a) free of charge elimination of defects in the goods, or reimbursement of expenses for their correction by the buyer or a third party; b) a decrease in the purchase price; c) replacement for goods of a similar brand (model, article number) or the same goods of another brand (model, article number) with a corresponding ajustment of the purchase price. At the same time, concerning technically complex and expensive goods, these requirements of the buyer are subject to satisfaction in case of significant deficiencies.
The buyer, instead of presenting the requirements specified in clause 28 of the Rules for the sale of goods by remote means, has the right to refuse to fulfill the contract and demand the return of the amount paid for the goods. At the request of the seller and his expense, the buyer must return the defective product. The buyer also has the right to demand compensation in full for losses caused to him as a result of the sale of goods of inadequate quality. Losses shall be reimbursed within the timeframe established by the Law of the Russian Federation "On Protection of Consumer Rights" to meet the relevant requirements of the buyer.
If the seller refuses to transfer the goods, the buyer has the right to refuse to fulfill the contract and demand compensation for the losses caused.
When returning goods of inadequate quality, the buyer's absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from the seller.
6. This text could be translated in whole or in part using machine translation tools.
April 28th, 2021.
Individual Entrepreneur Raevskaya-Repnina Anna Maria Serafima Sergeevna.